The Future of Services

Field Service Technology NY: September 9th 2019, NYC


Mission Critical Task Technology Innovation, Customer Service Management Leadership and Structures, Career Development in FS, Fulfilment Excellence, Omnichannel Fulfilment, Continuous Omnichannel Optimization, Localized Strategies Outside of Organization and Industry Culture

CX CA: February 13th, 2020, San Francisco


EX & CX Alignment, Data Driven Communication Strategy, CX in the Boardroom, CX with Global and Corporate Events, CX Shaping the Enterprise, Customer Engagement by People not Data, Micro CX Strategies and Enterprise Development

Supply Chain Pharmaceuticals MA: June 9th 2020, Boston


Regulation and Innovation, Implementation and Sustaining Transformation Simultaneously, Data- Driven Supply Chains, SC Optimization and Corporate Events, Micro Changes to Transform the Supply-Chain, Aligning SC and CX .


Sven Ulrich, Managing Director

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The service lounges exist to serve CX, Tech and SC counterparts from within the same organizations to help rejoin and coordinate collective enterprise development so its pace can be improved


Sascha Pearson, Operations Director

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